Refund policy
At Seventh Look, your satisfaction is our priority. We stand behind the quality of our dermatologist-developed skincare products and offer a 7-Day Money-Back Policy to ensure a confident shopping experience.
7-Day Money-Back Policy
If you are not satisfied with your purchase, you may request a return or refund within 7 days of receiving your order.
Eligibility for Return & Refund
To be eligible for a return or refund:
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The request must be made within 7 days of delivery
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The product must be unused, unopened, and in its original packaging
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The product must be in resalable condition
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Proof of purchase (order number or receipt) is required
⚠️ For hygiene and safety reasons, used or opened skincare products are not eligible for return or refund unless the item is damaged or incorrect.
Damaged or Incorrect Items
If you receive:
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A damaged product
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A defective item
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The wrong product
Please contact us within 48 hours of delivery with clear photos/videos of the item and packaging. We will arrange a replacement or full refund at no additional cost.
Refund Process
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Once your return is received and inspected, we will notify you of approval or rejection
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Approved refunds will be processed within 5–7 business days
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Refunds will be issued to the original payment method
Shipping charges (if any) are non-refundable, except in cases of damaged or incorrect items.
Non-Returnable Items
The following items are non-returnable:
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Opened or used skincare products
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Items returned after 7 days
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Products damaged due to misuse or negligence
How to Request a Return or Refund
To initiate a return or refund, please contact us with:
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Order number
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Reason for return
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Supporting images/videos (if applicable)
📧 Email: seventhlook.pk@gmail.com
📞 Customer Support: 0313-6666741
Our Commitment
At Seventh Look, we believe skincare is a long-term relationship built on trust, transparency, and results. This policy is designed to protect both our customers and the integrity of our products.