Return & Exchange

Return & Exchange

At Seventh Look™, we are committed to providing quality skincare products and a reliable shopping experience. Please review our Return & Exchange Policy before placing your order.

1. No Returns or Refunds for Change of Mind

We do not offer returns or refunds for change of mind, incorrect product selection, or personal preference.

However, eligible products may qualify for an exchange under the conditions outlined below. This policy does not exclude any rights or remedies that customers may have under applicable law.

2. Exchange Eligibility

An exchange request may be considered if:

  • You received an incorrect product.

  • The product arrived damaged or defective.

  • The product has a verified issue that qualifies for an exchange under applicable law and our review process.

To be eligible for an exchange, the product should generally be unused, unopened, and in its original packaging, with proof of purchase. These conditions may not apply where the product is faulty or where applicable law requires otherwise.

3. Reporting an Issue

Please contact us as soon as possible after receiving your order if you identify an incorrect, damaged, or defective product.

When contacting us, please provide:

  • Your order number.

  • The name of the product.

  • A clear description of the issue.

  • Clear photographs or an unboxing video, if available.

Our team will review the information and guide you through the next steps.

4. Skincare Hygiene and Safety

For hygiene and product safety reasons, we generally do not accept exchanges for products that have been opened, used, or tampered with due to change of mind or personal preference.

This restriction does not remove any applicable legal rights relating to defective, unsafe, or incorrectly supplied products.

5. Exchange Approval

All exchange requests are subject to review and verification. If your request is approved, we will communicate the exchange process and any applicable arrangements.

An exchange may depend on the availability of the replacement product. If an exchange cannot be completed, we will handle the matter in accordance with applicable law.

6. Shipping Costs for Exchanges

Shipping costs associated with an approved exchange will be communicated during the exchange process. Responsibility for these costs may depend on the reason for the exchange and applicable legal requirements.

7. Order Cancellation

If you need to cancel an order, contact us as soon as possible. Cancellation requests cannot be guaranteed once an order has been processed or dispatched.

Any cancellation, refund, or other remedy required by applicable law will be handled accordingly.

8. Contact Us

For exchange requests or assistance, contact Seventh Look™ using the contact information listed on our website. Please include your order number so we can review your request efficiently.

Thank you for choosing Seventh Look™. We appreciate your trust in our skincare products.